Use Case
Customer satisfaction
of a calibration company
Use Case
Customer satisfaction of a
calibration company
ContextA company specializing in calibration and metrology consulting services strives to maintain the loyalty of its clientele by ensuring that quality standards are met and by guaranteeing the timely delivery of its services. Although clients show some flexibility in the face of minor deviations, they often express any degree of dissatisfaction through various communication channels, such as email or WhatsApp, addressed to different departments within the company. It is vital that the company responds promptly to these concerns, as failure to act can result in the loss of numerous customers who may choose to switch calibration service providers, sometimes without warning.
Target
Customer retention.
AI technologies used
Natural language processing and neural networks
Challenges and scope
Evaluation of clients at risk of abandonment
Analysis of satisfaction trends through communications
Benefits
Reduced response time to strategic customers
Analysis of customer interaction patterns
Personalization of the customer experience
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