Use Case
Strategies for service continuity
in public utilities
Use Case
Strategies for continuity of service in public utilities
ContextA company belonging to the public utilities sector aims to improve operational efficiency and ensure service continuity, critical factors to ensure customer satisfaction and the financial viability of the organization. In this sense, one of the main challenges of the utility is to maintain the infrastructure in optimal operating conditions, to prevent possible failures and minimize service interruptions.
Target
Predictive maintenance
AI technologies used
Machine learning and root cause analysis
Challenges and scope
Improved operational efficiency through maximization of resource utilization
Ensuring continuity of service supply
Reduced operating costs from infrastructure maintenance planning
Benefits
Anticipation of possible infrastructure failures and prevention of interruptions in the provision of public services.
Reduction of costs associated with unplanned repairs
Reduction in lost revenue due to infrastructure downtime
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